Member Experience: Is this what members want?

This webinar dives into the many components of Member Experience measurement. What are the measures, what do they mean, and what can a health plan do to influence them? We will talk about what is important to members and how it is expressed. We will offer insights into how HDD has been approaching Member Experience measurement and improvement.

 

Digital Quality Measures (2) Technical Readiness and Benefits

HDD and MK Advisory joined by Rick Moore, PhD former CIO for NCQA for a discussion of the technical challenges and benefits associated with dQM

Rick served as Chief Information Officer for NCQA for 14 years developing 20 cloud-based applications, 2 primary digital platforms, and 30 systems that provide the operational backbone of NCQA Operations. He is now focused on digital healthcare transformation as Founder/CEO of MTC Group.

Digital Quality Measures (1) Transition Clinical Opportunities and Benefits

HDD and MK Advisory joined by Michael Barr, MD, former EVP of Quality for NCQA for a discussion of the overall clinical context of digital quality measurement. 

About Michael Barr, MD, MBA, MACP, FRCP:
Michael served as Executive Vice President of Quality for NCAQ for over 7 years. He brings a wealth of clinical leadership as a physician executive with over 35 years of experience. He is now focused on developing MEDIS consulting, with services in numerous Quality-focused areas.

Stars 2022 Changes and the CMS Draft Call Letter

What can you expect to be the same and what will be different for Stars 2021? Although CMS has put out a number of communications about Stars 2021 requirements, there has not been a single all-encompassing preview document like in prior years. As we await final notices, we can use the information provided thus far to help guide our work. 

Quality Practices of a Top Performing Plan

Just to keep up with the ever-increasing needs and requirements in today’s health care landscape, health plans must continually review and enhance their quality improvement efforts. Getting to the top is half the effort, as staying there in the face of a pandemic is a true test of a health plan’s ability to assess, plan, and implement. Learn from UCare’s story, how they achieved excellence, and how they plan to remain a top-performing health plan. 

HEDIS® Changes

MY 2020

How are the latest changes to HEDIS measures likely to affect your rates? Changes related to how medical care is being delivered now in the face of COVID-19, have been added to the regular rounds of new, retired, changed, and clarified measures. The short and long-term planning and interventions needed to adapt to the current landscape for high-quality HEDIS reporting. HEDIS® is a registered trademark of the NCQA.

Using Clinical Data to Close Gaps and Improve Quality and Risk Adjustment Outcomes

In today’s ever-changing landscape and moving goalposts, health plans must continue to enhance and improve their approach to acquiring, translating, and utilizing clinical data. Join us for a collaborative webinar between Health Data Decisions, Inc. and Diameter Health to learn the best practices to keep pace with your competition. 

Want Better Quality and Risk Scores? Clean Data Can Get You There

In the ever-shifting health care environment, payers are looking to provide better care for their members, improve revenue, and increase operational efficiency. A cornerstone of that strategy is improving HEDIS®/Stars performance as well as optimizing your Risk Adjustment revenue. Getting high-quality, clean, curated clinical data from your provider network provides that advantage. Learn how a clinical data integration strategy and a prioritized plan for acquisition can both streamline the quality reporting process, as well as improve your overall quality and risk scores. 

Chart Chase Tracking:

How to Make Your MRR Project a Success

Every year, the Medical Record Review season for HEDIS® and Risk Adjustment presents new and different challenges. Optimize your results by establishing a strong tracking and monitoring process and develop a plan for when things don’t go as expected. HDD will discuss strategies for refining your chase approach throughout the season and what you should be thinking about now to prepare for next season. 

Stars 2021

Changes

What can you expect to be the same and what will be different for Stars 2021? Although CMS has put out a number of communications about Stars 2021 requirements, there has not been a single all-encompassing preview document like in prior years. As we await final notices, we can use the information provided thus far to help guide our work.

Stars Measure Implications of CMS Draft Call Letter

Archived copy of explanation of CMS's call letter from 2019. Health Data Decisions has been curating responses to legislative and rule-making procedures from CMS for many years. This explains our interpretation of the call letter from 2019.

Making Chart Review More Efficient- Chasing the Right Charts

Archived copy webinar from 2018 detailing methods for logic associated with chart chase. Methods have come a long way over the years, but applying a data-driven methodology to chart chase is still a recipe for success for health plans.

HEDIS® Update - More Changes

Archived copy webinar from 2018 detailing the changes associated with performing you annual HEDIS® submission. This process to submit your quality measurements changes every year, but the industry trends associated with quality improvement require long term planning.

Supplemental Data

Archived copy webinar from 2018 detailing the changes associated with all things supplemental data for your quality programs. Supplemental data can be a huge boon to your quality programs, if it is handled right. Connectors, mapping, and data quality conditions make this a timeless webinar.