HDD to Deliver Innovative and Data-Driven HOS and CAHPS Strategies to Major Regional Health Plan

A major Southern California Medicare Advantage provider has selected Health Data Decisions to help develop an intensive and focused program to improve member satisfaction and Medicare Health Outcome Survey (HOS) results. This program adds to a growing book of business for HDD within California, which now includes health plans in all regions of the state. HDD will use innovative analysis of historical and comparative survey data as a basis for developing collaborative programs between the health plan and its provider network. The CAHPS and HOS survey tools targeting satisfaction and health outcomes are a substantial part of the Medicare Stars program that reports health care quality to Medicare Advantage members and quality bonus payments to health plans.